Bookings & Appointments
A non-refundable and non-transferable booking fee is required to secure all appointments.
Appointments are not confirmed until the booking fee has been paid and received.
All appointments are subject to availability and may be offered to other clients until the booking fee has been paid and the appointment has been secured.
Out-of-hours appointments may be available upon request and will incur an additional surcharge.
Cancellations & Rescheduling Appointments (General Appointments)
We kindly ask that a minimum of 48 hours’ notice is provided for any cancellations or requests to reschedule an appointment.
Appointments may be rescheduled once, provided a minimum of 48 hours’ notice is given. Requests made with less than 48 hours’ notice will be treated as a cancellation, and the booking fee will be forfeited.
Cancellations made with less than 48 hours’ notice will result in the booking fee being forfeited, and the full treatment cost will be payable.
Failure to attend an appointment (no-show) will result in the booking fee being forfeited. Full payment of the missed treatment will be required before any future appointments can be booked.
If you cancel with more than 48 hours’ notice but do not reschedule within 4 weeks of your original appointment date, the booking fee will be forfeited.
We kindly ask that a minimum of 7 days’ notice is provided for any cancellations or requests to reschedule a permanent makeup appointment.
Permanent makeup appointments may be rescheduled once, provided a minimum of 7 days’ notice is given. Requests made with less than 7 days’ notice will be treated as a cancellation, and the booking fee will be forfeited.
Cancellations made with less than 7 days’ notice will result in the booking fee being forfeited, and the full treatment cost will be payable.
Failure to attend an appointment (no-show) will result in the booking fee being forfeited. Full payment of the missed treatment will be required before any future appointments can be booked.
If you cancel with more than 7 days’ notice but do not reschedule within 4 weeks of your original appointment date, the booking fee will be forfeited.
Touch-Up Appointments
Touch-up appointments must be scheduled within the recommended 6–8 week timeframe following your initial treatment. Touch-up appointments are chargeable and subject to availability.
We recommend booking your touch-up within this timeframe to allow your treatment to fully heal and to achieve the best possible results.
If a touch-up appointment falls outside of this timeframe, the cost will increase and a minimum charge of £75 will apply. This may vary depending on the time elapsed since the initial treatment.
Where more than minor spot corrections are required, for example, if a larger area of the brow requires reworking, this will not be classed as a standard touch-up.
Any additional work required will be assessed by your practitioner and, where applicable, an additional charge will apply. The cost will be discussed and agreed with you before any additional work is carried out.
Medical Disclosure
It is your responsibility to disclose any medical conditions, medications, or contraindications prior to your appointment.
If a contraindication is identified at your appointment which prevents the treatment from being carried out, the booking fee will be forfeited and the full treatment cost will be charged. A new booking fee will be required to reschedule.
Late Arrivals & No-Shows
Clients arriving more than 15 minutes late may have their appointment cancelled at our discretion. In this case, the booking fee will be forfeited and the full treatment cost will be charged.
If you are running late, please contact us as soon as possible.
Failure to attend your appointment without notice (no-show) will result in the booking fee being forfeited and full payment required for the missed appointment and upfront for all future bookings.
We appreciate your understanding and cooperation. These policies are in place to ensure fairness, protect business time, and provide the best possible service to all clients.